The Cipherlab Service Centre is only able to support CipherLab products purchased thru Cipherlab Sales Channel within Australia. CipherLab products purchased outside the Australian Sales channel, will need to be sent back to that region for support and service.
CipherLab Australia does not sell directly to the end user and supports a distribution reseller channel. If it is of a support enquiry, please ensure first, that this is requested thru the CipherLab Australian wholesaler/reseller channel from where the products were originally purchased. Otherwise a support fee may be required. If unsure of reseller, fill contact form out with serial # so a search of reseller can be carried out.
The Cipherlab service centre will require the serial # of the CipherLab product before any servicing or support can be given. For mobile computers, the serial # can be located behind the battery. Please remove the battery case first to find this.